Privacy Policy

Last updated: 9 September 2026

Direct Carry respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit directcarry.co.uk, request a quotation, make an enquiry, arrange a delivery or otherwise communicate with us.

For the purposes of UK data protection law, Direct Carry is responsible for deciding how personal information collected through our website and services is used.

Direct Carry is currently operated as a sole-trader business.

Website: directcarry.co.uk

Email: info@directcarry.co.uk

A business correspondence address will be added to this policy once established.

1. Information we may collect

Depending on how you use our website or services, we may collect the following information.

Contact information

This may include:

Your name
Company or organisation name
Email address
Telephone number
Billing or business contact details

Collection and delivery information

When you request a quotation or arrange a delivery, we may collect:

Collection address
Delivery address
Collection and delivery contact names
Telephone numbers
Requested collection times
Requested delivery times
Shipment description
Package size or weight
Special delivery instructions
Information required to plan the journey
Proof-of-delivery information where applicable

Please avoid providing sensitive personal information in shipment notes unless it is genuinely necessary for us to provide the service.

Enquiry and communication information

We may retain correspondence between you and Direct Carry, including:

Emails
Website enquiries
Quote requests
Booking enquiries
Telephone notes
Customer-service communications

Transaction information

If payments are introduced through our website, we may process information concerning the amount charged, payment status, transaction reference and related booking information.

Where payments are processed by a third-party payment provider, Direct Carry does not ordinarily need to store your complete payment-card details.

Website and technical information

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Approximate location derived from an IP address
How you arrived at the website
Time spent on pages
Website interactions

Where required, analytics and similar non-essential technologies will only be activated after appropriate cookie consent has been obtained.

2. Why we use your information

We may use personal information to:

Respond to enquiries
Provide quotations
Assess whether a delivery is possible
Plan collection and delivery routes
Arrange courier services
Communicate collection and delivery information
Provide journey and delivery estimates
Manage bookings
Take and record payments
Provide customer support
Send collection, journey and delivery notifications
Investigate service problems or complaints
Maintain appropriate business and financial records
Protect our website and services against fraud or misuse
Improve our website and services
Measure website performance where you have consented to analytics
Meet our legal, tax, accounting and regulatory obligations

We do not sell your personal information to third parties.

3. Our lawful basis for using personal information

UK data protection law requires us to have a lawful reason for processing personal information.

Depending on the circumstances, we may rely upon:

Contract

We may process information because it is necessary to provide a quotation, take steps requested by you before entering into a contract or perform a delivery or courier contract.

Legitimate interests

We may use information where reasonably necessary for operating and improving Direct Carry, provided that our interests do not unfairly override your rights.

Examples include:

Responding to business enquiries
Preventing fraud
Securing our website
Maintaining business records
Improving our services

Legal obligation

We may retain or disclose information where necessary to comply with tax, accounting, customs, law-enforcement or other legal requirements.

Consent

Where the law requires consent, such as for certain analytics or marketing cookies, we will ask for it.

You can withdraw consent at any time.

4. Courier and transport information

To provide an international or time-critical courier service, it may be necessary to share relevant information with organisations involved in completing the journey.

These may include:

Couriers
Drivers
Airlines
Rail or other transport operators
Ground-transport providers
Customs or border authorities
Delivery partners
Hotels or accommodation providers where required for a courier journey
Technology providers used to calculate routes or journey times

We will aim to disclose only the information reasonably required to provide the service.

5. Flight and journey-planning services

Direct Carry may provide tools that help users estimate or plan possible routes using information provided by third-party travel, mapping or transport services.

Where these features are introduced, information such as departure location, destination, requested travel time or journey requirements may be sent to relevant service providers in order to produce journey results.

Where our website links you to an external flight, travel or transport website, that website will process your information under its own privacy policy and terms.

Direct Carry is not responsible for the privacy practices of external websites.

6. Google Maps and other mapping services

We may use mapping, geolocation and route-planning technology to:

Calculate journey distances
Estimate travel times
Determine suitable airports or transport connections
Estimate collection and delivery windows
Assist with courier route planning

Information entered into a journey-planning feature may therefore be processed by the relevant mapping or technology provider.

7. Analytics and cookies

We may use analytics services, including Google Analytics, to understand how visitors use our website.

Analytics information can help us understand matters such as:

Which pages receive visitors
How visitors found Direct Carry
How long people remain on particular pages
Which devices are being used
Whether parts of the website are working properly

Where consent is legally required, non-essential analytics cookies will not be activated until you have made your choice.

You may change or withdraw your cookie choices where our website provides this facility.

Further information may also be provided in our Cookie Policy or cookie-management tool.

8. Who we may share information with

We may share relevant information with trusted third parties where reasonably necessary.

These could include:

Courier and delivery partners
Airlines and travel providers
Transport providers
Payment processors
Website hosting providers
Email and communication providers
Mapping and route-planning providers
Analytics providers
IT and security providers
Accountants
Insurers
Professional advisers
Government, customs, border or law-enforcement authorities where legally required

We do not permit service providers to use personal information for unrelated purposes simply because they receive information from us.

9. International deliveries and international transfers

Direct Carry specialises in journeys that may involve destinations outside the United Kingdom.

Providing an international delivery can therefore require relevant information to be processed outside the UK.

In addition, some technology and service providers used by Direct Carry may process information internationally.

Where UK data-protection law requires safeguards for an international transfer of personal information, we will take reasonable steps to ensure an appropriate lawful transfer mechanism is used.

10. How long we keep information

We will not retain personal information indefinitely simply because we have collected it.

Information will generally be kept for as long as reasonably necessary to:

Provide the service
Deal with enquiries
Maintain booking records
Resolve disputes or complaints
Maintain financial and accounting records
Meet legal and tax requirements
Establish, exercise or defend legal claims

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, we will delete, anonymise or securely dispose of it where appropriate.

11. Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you the right to:

Ask what personal information we hold about you
Request a copy of your information
Correct inaccurate information
Ask us to delete information in certain circumstances
Ask us to restrict processing
Object to certain processing
Withdraw consent where processing relies upon consent
Request transfer of certain information
Raise a complaint about how your information has been handled

These rights are subject to certain legal exceptions.

To exercise your rights, contact:

info@directcarry.co.uk

We may need to verify your identity before providing personal information.

13. Complaints

If you have a concern about how Direct Carry has used your personal information, please contact us first so that we have an opportunity to investigate it.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK's independent data-protection regulator.

14. Children's information

Direct Carry's services are intended for adults and businesses.

We do not knowingly design our services for, or seek to collect personal information directly from, children.

15. External websites

Our website may contain links to airlines, flight-search providers, mapping services, transport providers or other external websites.

When you leave directcarry.co.uk, the external organisation's own privacy policy applies.

We encourage you to read its policy before providing personal information.

16. Marketing

We will not automatically add you to a marketing mailing list simply because you request a quotation or make a booking.

Where we send electronic marketing that requires consent, we will obtain the appropriate permission.

You can unsubscribe from marketing communications at any time.

Service communications relating to an enquiry, quotation or booking are not marketing messages and may still be sent where necessary to provide the service.

17. Changes to this Privacy Policy

We may update this Privacy Policy as Direct Carry develops, particularly when new booking, payment, flight-search or journey-planning services are introduced.

The latest version will be published on this page and the Last updated date will be changed accordingly.

18. Contact Direct Carry

For privacy enquiries or requests relating to your personal information, contact:

Direct Carry