AOG On Board Courier

On-board courier hand carry for eligible aircraft parts

For an eligible aircraft part, a dedicated courier collects the accepted item, accompanies it on the assessed passenger route and completes the agreed handover to the named receiving team. This can reduce operational handoffs compared with a conventional parcel network. We confirm whether the exact part and packaging are suitable for the airline and route before booking.

Information needed for an AOG quote

We need collection location, destination airport or delivery address, ready time, required delivery deadline, accurate description, dimensions, weight, value and any dangerous-goods or airline-related information.

Start with the part and the maintenance deadline

An aircraft-on-ground enquiry needs more than the destination airport. Tell us what the part is, where it is physically available and when the receiving maintenance team needs it. The agreed receiving point could be a stores desk, an MRO facility or another nominated location; arrival in the destination city alone does not meet that requirement.

Include the part number and serial number where applicable, a plain-language description, package count, packed dimensions, gross weight and value. Say whether it is a new, used or returned component and identify any batteries, fluids, pressurised items or special handling needs. Eligibility is assessed for the exact component and route.

Collection from the supplier or stores team

Provide a collection contact who can confirm the component is released, packed and ready. Include the supplier's opening hours and any gate, warehouse or security instructions. A flight that looks achievable on paper may be missed if the item is still being prepared or the courier cannot gain access.

Identify the available commercial and component documentation, and confirm who can answer any shipment or clearance questions. Hand carrying a part does not remove the checks needed for its movement. Direct Carry assesses transport; the receiving maintenance organisation remains responsible for accepting the part for its intended use.

Choosing the practical flight and final transfer

The route is assessed from the collection point through to the nominated recipient. Courier positioning, airport cut-offs, flight availability, connections, arrival formalities and onward travel all affect the handover time. Use the Next Flight Out guidance to understand why the earliest usable route can differ from the next listed departure.

Our Frankfurt, Amsterdam and Dubai route guides provide gateway and destination planning context. They are route information, not claims of completed AOG deliveries or guaranteed flight availability.

Receiving arrangements and delivery confirmation

Provide a named receiving contact, a working phone number and the exact delivery address. If the location has restricted access, agree a permitted meeting or handover point and identify who can receive the shipment. Do not assume a passenger courier can enter an airside or controlled maintenance area.

Confirm any out-of-hours arrangements before the journey begins. Direct Carry provides progress updates and delivery confirmation for the agreed handover. For a component that is too large or otherwise unsuitable for accompanied carriage, the requirements must be reassessed before any transport is confirmed.

How Direct Carry handles urgent international delivery

Every enquiry is assessed individually. We need the collection location, destination, ready time, absolute deadline, accurate contents description, dimensions, weight, value and any special handling or regulatory requirements. We then assess whether hand carry is suitable and identify the fastest practical routing.

All movements remain subject to airline acceptance, aviation security, customs, export/import rules, destination laws and courier entry requirements.